Operations + Sourcing Manager

Operations + Sourcing Manager
Packed Party is looking for a rockstar Operations + Sourcing Manager to jump in the middle of our rapidly growing team here in Austin, Texas at the ground level!
 
The person in this role ideally is a:
  • Read the manual type of person, you like processes and putting them into place
  • Organization freak keeping timelines and schedules of production and processes
  • An over-communicator, you understand our sales team and vendors need to know timelines of when products are arriving so you feel comfortable communicating timing to the larger team
  • Self-starter, you see an issue on our website or with a product and you find the best way to fix it quickly
  • Trustworthy, you are holding the key to our manufacturers and margins so transparency and direct communication with our CEO is important

 This role is responsible for:

  • Managing production process from sourcing samples, submitting PO, to coordinating final delivery
  • Maintaining a production spreadsheet with current status
  • Creating new SKUs
  • Creating UPCs in GS1
  • Inventory Management
    • Maintain accurate inventory at all times
    • Work with warehouse manager to schedules twice yearly physical inventory counts
    • Cycle counts throughout the year
    • Monitor inventory levels and reorder as necessary on popular items
    • If a category is moving well, inform the CEO and Designer so they can produce more in that category
    • Offer creative ways to push slower moving inventory
  • Order management
    • Ensure all orders are pushed to the correct warehouse (Packed Party has two)
    • Close completed orders in inventory management system
  • Sales Support
    • Complete vendor information sheets as needed
    • Enter purchase orders from Majors received via PDF or EDI into our Stitch Labs system
    • Create and send invoices to Majors via email or EDI
  • Customer Service
    • Handle DTC customer service issues
    • Compile customer feedback and bring any issues to the attention of factories
    • Partner with other team members to cover and send abandoned cart emails
    • Issue refunds when necessary
  • Pop-up Shop
    • Act as a backup to the retail director for scheduling employees and submitting inventory requests
    • Check weekly sales reconciliations completed by retail director
  • Digital Marketing
    • Manage PP's relationship with digital marketing agency
    • Calculate ROI of ad spend
    • Update SEO on website as needed
    • Review Google Analytics and make changes on site e.g. increase conversions and lower bounce rate

Think you're THE person for the job? Submit your cover letter + resume here.