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OPERATIONS ANALYST icon


Purpose of this position:

Packed Party is looking for a rockstar operations associate to jump in the middle of our rapidly growing team here in Austin, TX at the ground level.

We have a number of large programs launching next year and this person will be a key point of contact while assisting and reporting to our Director of Operations.

Essential roles and duties:

    Extremely detailed and process oriented, helping to implement processe while keeping timelines and schedules of production and processes
    Strong Excel skills and highly analytical in nature
    An over-communicator, you understand our sales team and vendors need to know timelines of when products are arriving so you feel comfortable communicating timing to the larger team
    Self-starter, you see an issue on our website or with a product and you find the best way to fix it quickly
    Trustworthy, you are holding the key to our manufacturers and margins so transparency and direct communication with our Director of Operations and President is of the utmost important
    Ability to properly analyze large sets of data and put together key take-aways to report to the larger team

This role would be responsible for:

    Assisting in forecasting each customer platform
    Pricing and sales analysis: Maintain all sell-through analysis, reporting to the Director of Operations and President so that strategic decisions can be made for future orders and/or designs
    Determining price points on products based on analyses completed
    Inventory management: Maintain accurate inventory at all times
    Work with warehouse manager to ensure inventory is accurately reflected at all time through cycle counts
    Monitor inventory levels and reorder as necessary on popular items
    Offer creative ways to push slower moving inventory Build unique pricing bundles for our customers based on inventory on hand and needs
    Experience with cin7 and/or Stitch Labs

Customer and Vendor Management:

    Managing the day-to-day interaction with all of our big box retailers ensuring product is properly merchandised and standards are being met
    Managing all 3rd party merchandisers, entering orders and determining if they are meeting all standards of operations

Sales Support:


    Complete vendor information sheets as needed Experience with EDI
    Enter purchase orders from Majors received via PDF or EDI into our Stitchlabs /cin7 system
    Create and send invoices to Majors via email or EDI

Customer service:


    Handle DTC customer service issues
    Compile customer feedback and bring any issues to the attention of the factories
    Partner with other team members to cover and send abandoned cart emails
    Issue refunds when necessary
    Assist in creating personalized customer experiences that lead to higher customer loyalty and retain rates
    Assisting the operations team in the production process from sourcing samples, submitting PO, to coordinating final delivery
    Maintaining a production spreadsheet with current status and full timeline

Think you're THE person for the job? Submit your cover letter + resume to careers@packedparty.com

PRODUCT DEVELOPMENT ASSOCIATE icon


Packed Party is looking for a rockstar Product Development Associate to jump in the middle of our rapidly growing team here in Austin, TX at the ground level. The individual will be responsible for supporting all pre-production development tasks; including tracking and reviewing samples, item set up, technical spec preparation and much more. You’ll work closely with the Operations and Design teams.


This person is ideally:

Extremely detailed and process oriented, helping to implement processes
An organization freak excited about the prospect of sample organization and being the gatekeeper to the full library of Packed Party development
Highly analytical in nature with solid Microsoft Office skills
An over-communicator, you are able to clearly articulate vision and direction across language barriers internationally and across internal teams
A brand champion, obsessed with product and ready to lead quality control processes
A self-starter, ready to dig in, find problems, and proactively fix them
A team player, eager to provide support across the organization as needed
Trustworthy, you are holding the key to our manufacturers and margins so transparency and direct communication with our Director of Operations and President is of the utmost important

This role would be responsible for:

SKU Creation
Responsible for cataloging new skus across all reference documents and systems
Owner of UPC creation in GS1 and Lot Number maintenance
Logistics Support
Aid in customs classification research, duty rate changes, and benchmarking true landed costs from targets
Purchase Order Management
Creates purchase orders in Inventory Management System (currently StitchLabs and moving to cin7)
Creates PO worksheets and spec packs, which include all production requirements
Sends all POs and packaging requirements to factories; communicates relevant details such as timeline, samples needed, retailer specific guidelines, and PO adjustments
Maintenance of PO tracker and systems for order updates
Factory Communication
Maintain open communication with our supplier base as well as actively help research and analyze new potential partners
Works with vendors to get pricing, item details, templates, MOQs, and any other pertinent details during development
Quality Control
Leader in Quality Control management for Packed Party
Actively participate in quality reviews of samples and shipments and in charge of logging all concerns and follow up to communicate back to our production partners
Owner of item measurements and weights across reference documents and confirming samples match specifications
Sample Management
Owner of sample organization and tracking
Responsible for management of previous production references as well as product development resource library of finishes, materials, etc.

THE IDEAL CANDIDATE:

Bachelor’s degree 1-2 years of product development or buying experience preferred
Proficient in all Microsoft Office applications
Excellent communication, problem-solving, and decision-making skills
Highly detail oriented

DIRECTOR ECOMMERCE icon


The Director of eCommerce oversees all aspects related to Packed Party’s eCommerce business ranging from site management, to SEO optimization, to digital marketing and formulating and driving Packed Party’s holistic eCommerce strategy across all platforms. This role requires proven leadership skills and the ability to effectively grow and develop the entire Packed Party eCommerce ecosystem while providing ongoing project support.

Responsibilities:
• Provide day-to-day support of eCommerce operations
• Provide hands-on leadership to help develop smart solutions, identify constraints and maintain the site for scalability
• Maintain expert understanding of current infrastructure and end-to-end processes
• Troubleshoot, debug application(s) and/or IT infrastructure component(s) and recommend enhancements for stable operations
• Assess current practices and make recommendations for improvement
• Partner with business units to understand application roadmaps and architectures
• Work with Operations as a cross functional team to achieve shared goals and drive for operational excellence – ensuring seamless integration between all systems and that inventory levels are properly reflected
• Manage all new product uploading to our site as well as ongoing fixes on current product pages
• Merchandise and optimize site to improve conversion and revenue
• Manage our third-party digital ads company – ensuring all images and copy are uploaded accurately to align with the brand, determining budget and overseeing the success of all campaigns
• Ensure site performance is being monitored and issues are addressed ASAP
• Manage uploading of digital assets to Klaviyo and managing our email calendar alongside our graphic designers
• Extreme attention to detail and process oriented, helping to implement processes
• Formulating the strategy for Packed Party’s entire eCommerce business, determining where we should focus both time and spend based on ROI

Qualifications:
• Bachelor's degree or equivalent work experience
• 2-3+ years' experience in an eCommerce environment
• 2+ years’ experience with Shopify
• Expert level communicator as our small team thrives on communication
• Experience working with third party partners (SEM agencies)
• Experience in Google Analytics
• A proven ability to break down larger initiatives into consumable achievable tasks to achieve Company objectives
• Ability to clearly articulate plans and ensure team is aligned
• A solutions-oriented mentality with a data driven approach
• Has a "customer first" mentality that understands change and how it impacts the business both in positive and negative ways
• Retail industry or experience working with a consumer brand is preferred
• A growth mindset: track record of leveraging past learnings, encouraging new ideas and smart risk taking in self and others
• Strong communication skills with a proven ability to build cross functional partnerships
to make effective decisions collaboratively
• High commitment to employee growth and development: empowers team and defines success as having a significant impact on other's careers
• A shared appreciation for our brand and belief in our core value of making life a party with kindness and confidence

Preferred Skills:
• SEM, SEO, and Content Strategy Creation
• Coding experience is a plus
• Klayvio and email campaign experience

OFFICE MANAGER icon


Packed Party is looking for a rockstar Office Manager and Executive Assistant to the CEO to jump in the middle of our rapidly growing team here in Austin, TX to provide office support for the Packed Party team and administrative support to the CEO.

Key Qualifications:
● Is extremely organized and detail oriented, helping to implement efficient processes to maintain office integrity.
● An excellent communicator. Must be able to articulate clearly on behalf of the CEO to internal and external teams.
● An expert collaborator. Must be able to communicate with all team members and organize meetings and events for all team members.
● Is a self-starter. you see an issue and you find the best way to fix it quickly.
● Is trustworthy, you are holding the key to our headquarters so transparency and direct communication with our CEO and President is of the utmost importance.

This role would be responsible for:
● Being the first person in the office to gear up for a productive day, and the last one to leave to prepare the office for the following day.
● Providing administrative assistance, such as writing and editing emails, drafting memos and preparing communications on the executive's behalf.
● Organizing meetings, including scheduling, sending reminders and organizing catering when necessary
● Answering incoming phone calls in a polite and professional manner and accurately taking messages
● Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
● Managing the executive's day-to-day calendar, including making appointments and prioritizing the most sensitive matters
● Coordinating travel arrangements (both domestic and international)
● Using various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects
● Performing office duties that include ordering supplies and managing supply inventory
● Supports company operations by maintaining office systems and supervising staff.
● Planning and executing company and team outings and events
● Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
● Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
● Partner with HR to maintain office policies as necessary