Join the party


Packed Party is looking for a rockstar production manager to jump in the middle of our rapidly growing team here in Austin, TX at the ground level. The individual will be responsible for supporting all pre-production development tasks; including developing technical packages for manufacturers, tracking and reviewing samples, market & trend research, technical file preparation and maintenance and much more. You’ll work closely with the Director of Operations and the design team.

Essential roles and duties
•Extremely detailed and process oriented, helping to refine all pre-production processes
•Highly motivated with high a sense of urgency and initiative. Always taking responsibility
•Organization freak keeping timelines and schedules of production and processes
•Able to work effectively under pressure and always looking for the next challenge
•Strong attention to details and craftsmanship, ensuring that all product provided to third parties has been fully vetted
•Strong ability to manage multiple projects and timelines
•An over-communicator, as you will be need to ensure our design and operations team meet all deadlines. This individual must be comfortable communicating timing to the larger team
•Self-starter, you see an issue with a product or packaging and you immediately fix the error and alert the Director of Operations about the issue
•Proven ability to analyze and research the market and trends for a full understanding of product category and competitive offerings
•Excellent problem-solving skills and an ability to work independently with limited instruction
•Proficiency in MS Word, Excel and PowerPoint is a must
•Experience with Adobe Creative Suite (Illustrator, InDesign & Photoshop) is preferred

This role would be responsible for:
•Assist with product development brainstorming and ideation
•Work directly with the design team assisting with all open product development projects, including the all tasks required to bring the product to market
•Assist with the development and organization of all basic technical file packages.
•This role is the subject matter expert at keeping product specifications up to date and accurate for communication with our manufacturing base
•Oversee the technical specification documentation and handle internal communication on behalf of design team to cross-functional partners
•Establish standards for technical specification documents and technical packets

Pre-Production Development - Operational
•Oversee the production work stream from start to finish
•Prepare weekly reports to keep the team well informed of the status of all upcoming programs
•Assist with the management, organization, and tracking of all sampling
•Assist with the development and enforcement of approval processes using an excel based tracking system
•Closely monitor the development process and ensure schedule adherence to launch through all vendor and internal channels
•Provide appropriate reports and updates to internal teams on progress and production of new products
•Ensure all supplier quotations and samples are completed on a timely basis for appropriate decision making to meet objectives

Market and Product Trend Analysis
•Assist with market and trend research, constantly monitoring the competitive landscape, finding new materials, manufacturing processes and design trends that may be of use to the design and operations teams
•Lead analysis determining if Packed Party’s prices are competitive on comparable products vs. competitors
•Develop products to achieve unmet consumer needs

Supplier Oversight •Manage order execution and resolve product and production issues on a timely and proactive manner
•Monitor supplier performance to ensure it meets or exceeds Company KPIs
•Assist in research to expand Packed Party’s manufacturing base
•Assist in identifying the process and partners for PP to partner with to manufacture directly for Walmart.

Quality Control Management
•Visiting our distribution center and leading all quality control on incoming product
•Acting proactively to communicate with our internal team and manufacturers on any discrepancies of final product vs. final samples
•Prepare weekly reports to keep team well informed of status of all upcoming programs


Here's the scoop!

You're gonna be given all the tools for success; the best products on the market, an established high end client list and a seriously awesome team to work alongside (hey, we think we're pretty fun)

Key responsibilities:

Fielding all wholesale calls and requests from smaller retailers around the country

Communicating directly with Packed Party's operation team about inventory to discuss what is needing to be sold

Handling cold calling new accounts around the country where Packed Party should be sold in

Following up with existing customers, via phone, about reorders and how products are selling inside stores

Research in finding new key accounts Packed Party NEEDS to be working with. You're the go-to on all the new stores in whatever the hottest cities are. You understand where our brand fits and where it does not

Using your communication and listening skills to build strong relationships with our existing clients, via phone and email

Handling customer issues as they come up over the phone and confidently overcoming objections

Researching and evaluating accounts to understand Packed Party's clients every need - they need signage? Let's make 'em signage. They need social media photos? Coming right up!

Our Ideal Candidate will have:

The confidence to hop on the phone and cold call new accounts

A proven track record of sales achievement and has a serious passion to win and not take no for an answer

Outstanding relationship development skills (you're like REALLY good at working with others and especially on the phone)

Exceptional project and time management skills - we have a large list of retailers; how will you segment your days to contact them all while fielding incoming calls too?

Strong influencing and negotiating abilities

If you're a self-starting enthusiastic individual and a true people person looking for the opportunity to sell the biggest names in homeware and giftware come join us - we want you here starting the party with us.


Purpose of this position:

Packed Party is looking for a rockstar operations associate to jump in the middle of our rapidly growing team here in Austin, TX at the ground level.

We have a number of large programs launching next year and this person will be a key point of contact while assisting and reporting to our Director of Operations.

Essential roles and duties:

    Extremely detailed and process oriented, helping to implement processe while keeping timelines and schedules of production and processes
    Strong Excel skills and highly analytical in nature
    An over-communicator, you understand our sales team and vendors need to know timelines of when products are arriving so you feel comfortable communicating timing to the larger team
    Self-starter, you see an issue on our website or with a product and you find the best way to fix it quickly
    Trustworthy, you are holding the key to our manufacturers and margins so transparency and direct communication with our Director of Operations and President is of the utmost important
    Ability to properly analyze large sets of data and put together key take-aways to report to the larger team

This role would be responsible for:

    Assisting in forecasting each customer platform
    Pricing and sales analysis: Maintain all sell-through analysis, reporting to the Director of Operations and President so that strategic decisions can be made for future orders and/or designs
    Determining price points on products based on analyses completed
    Inventory management: Maintain accurate inventory at all times
    Work with warehouse manager to ensure inventory is accurately reflected at all time through cycle counts
    Monitor inventory levels and reorder as necessary on popular items
    Offer creative ways to push slower moving inventory Build unique pricing bundles for our customers based on inventory on hand and needs
    Experience with cin7 and/or Stitch Labs

Customer and Vendor Management:

    Managing the day-to-day interaction with all of our big box retailers ensuring product is properly merchandised and standards are being met
    Managing all 3rd party merchandisers, entering orders and determining if they are meeting all standards of operations

Sales Support:

    Complete vendor information sheets as needed Experience with EDI
    Enter purchase orders from Majors received via PDF or EDI into our Stitchlabs /cin7 system
    Create and send invoices to Majors via email or EDI

Customer service:

    Handle DTC customer service issues
    Compile customer feedback and bring any issues to the attention of the factories
    Partner with other team members to cover and send abandoned cart emails
    Issue refunds when necessary
    Assist in creating personalized customer experiences that lead to higher customer loyalty and retain rates
    Assisting the operations team in the production process from sourcing samples, submitting PO, to coordinating final delivery
    Maintaining a production spreadsheet with current status and full timeline

Think you're THE person for the job? Submit your cover letter + resume to